Tag Archives: Nation branding

AS PURE AS IT GETS

La_digue

Here’s a quick description of a rebranding project I did for the Seychelles about ten years ago.  I worked together with TBWAHuntLascaris in South Africa.  A great ad agency.

THE PROBLEM

A remote destination of unparalleled natural beauty.
An expensive destination with poor hospitality infrastructure.
No nightlife, few entertainment options.
Bad service from a population who had been taught by politicians not to be subservient to foreigners.
An unattractive investment destination for the hospitality industry. 

A 7 star destination with 3 star facilities and service.

THE AMBITION

Establish Seychelles as a premium destination.

IMPERATIVES

Positive image perception amongst high spending travellers.
Attract investment by leading hotel chains.

BRAND DNA

Unspoiled natural beauty.
Purity.
SImplicity.
Beautiful people, a mixture of African, Asian and European.

KEY CONSUMER INSIGHT

In a world of plenty, nothingness is the only true luxury.

BRAND ESSENCE

Seychelles is as pure as it gets

EXECUTION

Palm fringed tropical beaches area  commodity product.  In a photograph, there is nothing that distinguishes Seychelles from any other tropical islands anywhere else in the world.

We therefore chose black and white photography which also underlined the brand essence.

The strapline was AS PURE AS IT GETS and the copy …..

High rise buildings 0.0007%
American fast food chains 0.00001%
Yuppies on rented Harley-Davidsons 0.002%
Men in leopard skin g-strings 0.005%
Seychelles.
As Pure As It Gets.

MEDIA

Print, focussed on leading international travel titles.
Internet.
Trade shows.
Familiarization visits.
B2B with potential investors. 

Internal campaign on Seychelles State Television aimed at changing habits and attitudes of the Seychellois.

OTHER

High level of interactivity and involvement with tour operators at all stages of the project.
Personal involvement and championing by the State President.
Tourism Marketing was taken from the Ministry and made the responsibility of the newly created Seychelles Tourism Marketing Authority, run like a private corporation.
I assisted in the org structure and staffing of STMA.  Highly focused matrix management.
The creation of “Project Rooms” for each major market.

RESULTS

Attracted investment from major premium hospitality providers – Four Seasons, Ritz Carlton, Banyan Tree and others.
Service levels improved dramatically.
Number of visitors were kept low (stated objective) but revenues increased dramatically.

7 star destination with 7 star facilities and service

GREECE. IT’S TIME TO IMAGINE THE FUTURE

Gr1

Think of a soft drink.
Bet you thought of Coca-Cola.
Not that it’s the only soft drink in the world.
Nor that it’s the world’s best soft drink.
But it IS the world’s best soft drink brand.
And therefore, it’s the brand that most people choose.
Now think of other product categories. Most have a leading brand. A brand that defines its category. A brand that first comes to mind when consumers think of the category. It is not necessarily the biggest brand in its category, but it is the protagonist of its category. Cigarettes? Marlboro.
Shoes? Nike.
Coffee? Starbucks.
Beer? Heineken.
Computers? Apple.

 

Consumer choice has exploded.
Brands facilitate decision-making in this world of multiple choice.

 

What to eat.
Where to eat it.
What to drink.
What shoes to wear.

 

AND …

Where to go on holiday.
Where to invest.

 

Brands that dominate their category are brands that express the essence of the category. And they do so with vision. With clarity. And most of all, consistency. They connect brand DNA with consumer insight and expectation.

 

DNA?
Does a brand have DNA?
Yes! Just like a person, a brand is a living breathing organism with its own DNA. It’s own undeniable truth. Powerful brands are believable brands because they are true to their DNA. Human beings are stuck with their DNA forever. Not so with brands. Nike was not “born” with the “Just Do It” DNA just as Apple was not born to “Think Different”. This DNA was developed through the vision of management applied consistently over time. Not just in advertising, but in EVERYTHING THE BRAND SAYS AND DOES. Look at the design and functionality of Apple products. They communicate so much more about the Apple brand than advertising could ever do.

 

When we hear the phrase “Brand Greece”, we probably think of advertising done by the Greek National Tourism Organization. That’s a part of what Brand Greece represents, but it’s only a part. Think of how the Olympic Games affected the image of Greece in 2004. And how the crisis is affecting it today.

 

The Olympic Games had a powerful impact on the world’s understanding of Greece. Unfortunately we lost the opportunity to make that a lasting impact when we turned media centres into shopping malls. Let’s not lose the opportunity presented by the crisis.

 

Opportunity? Yes.

 

I am not a blind optimist. But I am a believer. I believe in the power of imagination. And I believe in the power of human endeavor. And this is where the opportunity lies.

 

Greece is on the brink of bankruptcy. But we are not a bankrupt nation. We are Greeks. People with the power to imagine. People with the intelligence to turn imagination into reality. We imagined the Acropolis. We imagined the Olympic Games. Now it’s time to imagine the future.

 

I studied economics. But I have learnt of the importance of social psychology.
People do great things when they feel great about themselves. Soccer teams do great things when they feel great about themselves. And nations do great things when they feel great about themselves. Screw economics.

 

Right now we feel bad about ourselves. We are demotivated. Why? Because we think that the world thinks badly about us. And because we have nothing to believe in as we deal with the rubble of the crisis.

 

Here’s the opportunity. The world now understands that Greece is not the economic villain that it was a few months ago. There’s an understanding that the Greek crisis is a symptom of fundamental issues in Europe. The symptoms just hit here first. So let’s imagine our way out of it first.

 

It starts with reversing world opinion. No advertising campaign can do it. It will take a lot more than that. We need imagination. We need vision. We need action. Not necessarily accomplishment, but action.

 

Look at South Africa. On the brink of total disaster and collapse, the nation came back. The pariah of the world became the Rainbow Nation. With imagination. With vision. With action. Not necessarily short term accomplishment, but action.

 

The vision was provided almost singlehandedly (and singlemindedly) by Nelson Mandela. Out of the divisive mess caused by apartheid came the Truth and Reconciliation Committee. Seeking not legal justice, but a higher form of moral justice. Catharsis. It’s a Greek word.

 

“Leaders deal in hope.” Napoleon said that.
Our leaders need to provide vision. Vision which will stimulate imagination. Imagination which will lead to action. Not necessarily to short term accomplishment, but to action. Avis never said “we are the best’. All they said is “we try harder.” That’s enough to win over an audience. As long as you back it up with action.

 

And this is what will start to build new elements of DNA for Greece.

 

This gets me back to advertising. This new DNA must be expressed in how the country communicates. As a tourist destination and as an investment destination. The world will start to think differently about Greece. And we will start to feel differently about ourselves.

 

It’s a world of multiple choice.
Brands influence decisions. And the most important decision that Brand Greece can influence is how Greeks feel about themselves and what they will imagine and do in order to create Greece of the future. A Greece of creativity, innovation and change.

 

Let’s not forget the past. But let’s not bask in it either. We need a future vision which ties the things that the world loves and admires about ancient Greece with things that the world will love and admire about future Greece.

We imagined the Acropolis.
We imagined the Olympic Games.
Now it’s time to imagine the future. 

Zorba? Let’s park him for now.

Gr3